Surgery Times

SURGERIES AND SURGERY HOURS

Llantwit Major

Eryl Surgery, Station Road, Llantwit Major, Vale of Glamorgan CF61 1ST
Telephone: 01446 793444 Fax: 01446 793115

The building is open from 8.30am to 6.00pm Monday to Friday

SURGERY TIMES (by appointment)

Mornings:	Monday to Friday	9.00 to 11.30am
Afternoons:	Monday	1.30 to 6.00pm
	Tuesday	2.00 to 6.00pm
	Wednesday	2.00 to 6.00pm
	Thursday	2.00 to 6.00pm
	Friday	2.00 to 6.00pm

Rhoose

Branch Surgery - Rhoose Medical Centre, 54 Fontygary Road, Rhoose CF62 3DS.
Telephone: Rhoose 712701

The building is open Monday - Friday 9.00am to 12 noon and Tuesday 3.30 to 6.00pm.

SURGERY TIMES (by appointment)

Monday to Friday	9.00 to 10.30am
Tuesday only	4.00 to 6.00pm

St Athan

Chapel Surgery, Gileston Road, St Athan, Nr Barry, Vale of Glamorgan CF62 4PZ.
Telephone: St Athan 751010

The building is open Monday 2.00 to 6.00pm, Tuesday to Thursday 8.30am to 12 noon, Friday 2.00 to 6.00pm.

SURGERY TIMES (by appointment)

Monday	4.00 to 6.00pm
Tuesday	9.00 to 11.00am
Wednesday	9.00 to 11.00am
Thursday	9.00 to 11.00am
Friday	4.00 to 6.00pm

Surgery times are occasionally changed during holiday periods.

Unbooked Surgery

We have an unbooked surgery for patients that need to be seen on the same day. Please contact the surgery between 8.30 and 10.00am and you will be given an approximate time to present at the surgery.

Emergency Treatment - Surgery Hours

Please telephone 793444. After taking brief details the receptionist will contact the duty doctor. If appropriate and it is medically possible for you to attend the surgery you will be given an appointment by the doctor. Should there be any delay or difficulty in contacting the surgery and the patient is unconscious, suffering heavy blood loss, severe breathlessness or chest pain you should dial 999 and request an ambulance.

Emergency Treatment - Out of Hours

The out-of-hours service is provided by the Cardiff and Vale University Health Board. Please contact the surgery on 01446 793444 when you will be automatically transferred to the emergency number. A trained health professional will advise whether you need to see a doctor and, if so, will provide an appointment to attend the Primary Care Centre.

SUGGESTIONS & COMPLAINTS

We try to offer a good service and would welcome any useful suggestions to help improve this. Please address your comments to one of the partners of the practice.

The practice has a complaints procedure. In the event of you needing to make a complaint please consult the Business Partner, Mrs Procter.

PATIENT CONFIDENTIALITY
All members of the practice team treat patient information in the strictest confidence.

CARDIFF AND VALE UNIVERSITY HEALTH BOARD
Primary Care Team
Locality Office
5 Fairwater Road
Trenewydd
Llandaff
Cardiff CF5 2LD
Tel: 029 2055 2212

FREEDOM OF INFORMATION – PUBLICATION SCHEME
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

ZERO TOLERANCE
We strongly support the NHS policy on zero tolerance. Anyone attending any of our surgeries who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Eryl Group Practice